Shipping Information
At Veltrinor, we work with reliable global partners to ensure your order reaches you safely and on time. Below you’ll find everything you need to know about how we handle shipping.
Order Processing
All orders are prepared for shipment within 1 to 3 business days. Please note that during peak periods—such as holidays or major promotions—processing may take a little longer than usual.
Estimated Delivery Times
We ship internationally. Here are the average delivery times based on your region:
Netherlands & Belgium: 2–5 business days
European Union: 5–10 business days
International: 7–20 business days
Delivery times are estimates and may vary depending on customs, location, and external factors beyond our control.
Tracking Your Order
As soon as your order ships, you’ll receive a confirmation email with a tracking number. You can use this code to monitor your delivery status in real-time.
Lost or Damaged Packages
If your package hasn’t arrived within 30 days of shipping, or if it arrives damaged, please reach out to us at info@terracloud.shop. We’ll promptly look into the issue and find a solution for you.