Frequently Asked Questions

1. What is the delivery time for my order?
For customers in the Netherlands, orders usually arrive within 2–5 business days. For international orders, the average delivery time is 7–20 business days, depending on your location and local customs.

2. Can I modify or cancel my order after placing it?
Yes, but only if you contact us within 12 hours of placing your order. Please email info@terracloud.shop with your order number and the requested changes.

3. I haven’t received a tracking email — what should I do?
Please check your spam or promotions folder first. If you still can’t find your tracking code, get in touch with our team and we’ll resend it.

4. What is your return policy?
We accept returns within 30 days of delivery for most items. Please review our Return Policy page for full details on eligibility and instructions.

5. Is it safe to order from Veltrinor?
Absolutely. Our website uses secure, encrypted connections, and all transactions are processed through reputable third-party payment providers to ensure your safety.

6. Do you offer worldwide shipping?
Yes, we ship to most countries around the world. Shipping times and availability may vary based on your location.

7. How can I track my package?
Once your order ships, you’ll receive a tracking link by email. This allows you to monitor the status of your delivery at any time.

8. What should I do if my package is lost or delayed?
If your package hasn’t arrived within 30 days of shipment, please contact us. We’ll investigate the issue and offer a solution.

9. Can I change my shipping address after ordering?
We can update your shipping address if you notify us within 12 hours of placing the order. After this window, we cannot guarantee changes.

10. What payment methods do you accept?
We accept most major credit cards, as well as secure payments via Stripe and PayPal. All transactions are protected with industry-standard encryption.

11. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and view your purchase history.